More Productivity for Your SMB Client – With Live Data Instead of Gut Feeling

How IT service providers use Wolfeye to deliver real screen data – without pure micromanagement. With example case, model numbers and a 7-day rollout plan.

An IT service provider is asked by an SMB client: “How do we get more out of our 15 people – without hiring more?”
Instead of talking only about “feeling busy”, they add real screen data using Wolfeye on top of tickets, KPIs and regular meetings.

In one example scenario, the data reveals that a significant amount of time flows into video sites, social media and private email. After clearly communicated focus blocks and improved processes, the estimated productivity over 30 days rises by around 40% – with the same team size.

Important: These figures are a model calculation from a case-style example, not a general promise or scientific study. Whether and how you may use monitoring for clients (information, consent, works council, policies, etc.) depends on the laws in the relevant country.

Foto: Pexels (CC0) – IT-Beratung (Symbolbild)

The Problem: Lots of “Online Time”, Limited Value Creation

A typical SMB scenario: 15 employees in the office or working remotely, all “online”, yet the owner feels that a noticeable part of working time disappears into distractions. Excel reports are polished, time-tracking tools are forgotten or used creatively.

In many companies, practical experience shows that only a fraction of paid time is truly productive – the actual percentage varies widely by industry, culture and processes. This is where you, as an IT service provider, can step in with data instead of guesswork.

Wolfeye: Background Live Monitoring – as a Decision Tool

Wolfeye is monitoring software that runs in the background and sends screenshots from client PCs to your server at short intervals. In the default mode, only the current screenshot is kept on the server – each new image overwrites the previous one.

In the dashboard, you can see:

• which applications and websites are typically open during working hours,
• how focus phases and distractions distribute over the day,
• and where processes or roles might not fit well.

You can optionally enable a screenshot history, where screenshots are stored permanently in a history folder at longer intervals. Details on storage, intervals and data protection are described in your privacy policy.

How transparent you must be, whether you need consent or internal agreements, and which limits apply are all legal questions that depend on applicable labour and data protection laws. Wolfeye provides the technical basis – it does not replace legal advice.

Example Case: 15-Person SMB – Noticeably Higher Productivity (Model Calculation)

A logistics SMB with 15 PCs already uses a ticket system and shift schedules. Still, the owner feels “we’re not getting enough done”.

The IT provider deploys Wolfeye. After some days, the dashboard reveals clear patterns:

• mornings with focused work in industry software and email,
• afternoons with significantly more time on news sites, social media and video platforms,
• long idle phases between ticket changes.

Instead of blaming individuals, the provider recommends:

• two clearly defined focus blocks (e.g. 9–11 am and 2–3 pm),
• simple KPIs (tickets per day, response times),
• and short, structured check-ins.

In an internal evaluation for this example, the company estimates that productive hours increase from about 26 to around 36 hours per week – roughly +40%. These figures are a model calculation and may differ greatly in real projects.

Your Advantage as an IT Service Provider

1. Tangible value: You deliver more than “IT is running” – you provide data that helps optimise processes.
2. Recurring revenue: Licenses, setup, ongoing support and optional reviews.
3. Stronger positioning: Instead of “We just do support”, you can say: “We help you increase your team’s productivity in a measurable way.”

Foto: Unsplash (CC0) – Live-Monitoring (Symbolbild)

Why This Approach Works Well for Many SMBs

In smaller businesses, owners usually care most about outcomes: more output, smoother operations, less stress.

Practical experience shows that a mix of:

• clear goals and KPIs,
• reasonable focus times,
• and supporting monitoring data

can lead to noticeable improvements. How strong these effects are (10%, 20%, 40% or more) depends on the starting point and implementation.

The key point: Wolfeye only provides technical capability and data. How you and your clients communicate and legally implement this must be decided case by case.

Your 7-Day Rollout Plan (Example – Not Legal Advice)

• Day 1: Quick check: Does Wolfeye fit the client’s infrastructure (Windows PCs, server, connectivity)? Clarify at a high level which legal framework applies (information, consent, policies, works council, etc.).
• Day 2–3: Install Wolfeye on selected PCs (about 5 minutes per PC) and collect initial data – without rushing to individual blame.
• Day 4: Analyse, together with the client, the biggest time-wasters and idle patterns (e.g., strong afternoon distractions).
• Day 5: Propose focus blocks, simple KPIs and a few clear rules that fit the client’s culture.
• Day 6: Review early developments (e.g., more tickets closed, shorter response times).
• Day 7: If results are positive, anchor Wolfeye as a regular tool (e.g., monitoring only for defined purposes, clear internal rules).

Conclusion

The “+40% productivity” figure in this article is a model calculation – but it shows what is possible in the right context.
As an IT service provider, Wolfeye lets you:

• make hidden time-wasters visible,
• support your clients in setting clearer rules and KPIs,
• and move from “firefighting support” to strategic partner.

How much productivity actually increases will depend on the client’s starting point, culture and legal constraints. Wolfeye gives you the technical foundation – the legal setup should be reviewed with a qualified lawyer if needed.